Shipping policy

Shipping Policy

Effective Date: 10/24/25

Last Updated: 10/24/25

1. Order Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays) after the order confirmation email is sent. Processing time may be extended during periods of high order volume or promotional events.

We do not process or ship orders on weekends or U.S. national holidays.

2. Domestic Shipping (United States)

We currently ship to all 50 U.S. states and eligible territories using major carriers such as USPS, UPS, or FedEx, depending on the nature and weight of the order.

Estimated delivery times (after dispatch):

Standard Shipping: 3–7 business days
Expedited Shipping: 2–4 business days
Express Shipping: 1–2 business days

All delivery estimates are non-guaranteed and provided for reference only.

3. International Shipping

We offer limited international shipping to select countries. International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the product or shipping cost.

Delivery timeframes for international orders vary and may take 7–21 business days or more depending on the destination and customs clearance procedures.

4. Shipping Rates

Shipping charges are calculated at checkout based on weight, destination, and chosen shipping method. We may offer free shipping promotions from time to time; terms will be stated clearly on the website.

5. Shipment Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. Tracking updates may take up to 24 hours to appear after the shipment has been initiated.

6. Address Accuracy

Customers are responsible for providing complete and accurate shipping information. We are not responsible for orders delayed, lost, or returned due to:

Incorrect or incomplete address information
Refusal to accept delivery
Failure to collect the package after a delivery attempt

If a package is returned to us due to customer error, reshipping fees may apply.

7. Risk of Loss

All products purchased from Aromaform are made pursuant to a shipment contract. Title and risk of loss for items pass to the customer upon delivery to the shipping carrier.

8. Signature Requirement

We reserve the right to require a signature upon delivery for high-value or custom orders. You will be notified at checkout or in your order confirmation if a signature is required.

9. Delays and Force Majeure

We are not responsible for shipping delays caused by the carrier, weather conditions, customs processing, labor disruptions, public health emergencies, or other circumstances beyond our control.

10. Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, you must notify us within 5 calendar days of the delivery date (or estimated delivery date in case of non-receipt).

Please email us at support@aromaform.com with your order number, description of the issue, and photos if applicable.

We will investigate and, if appropriate, offer a replacement or issue a claim with the carrier.