Refund policy

 

Return & Refund Policy

1. All Sales Are Final

All purchases made through this website are final. We do not accept returns, refunds, or exchanges for any reason other than verified damage or fulfillment error.

2. Order Modifications and Cancellations

Once an order has been placed, it cannot be canceled, modified, or refunded. Please verify all details before completing your purchase.

3. Damaged or Incorrect Items

In the event that you receive a damaged or incorrect item, you must notify us within 5 calendar days of delivery. Requests submitted after this window will not be reviewed.

To report an issue, email support@aromaform.com and include:

• Your order number

• A clear description of the issue

• Photographs of the product and packaging

If approved, we will issue either a replacement or a refund, at our sole discretion.

4. Non-Returnable Items

We do not accept returns on any of the following:

• Used or opened products

• Items not in original condition or packaging

• Sale or clearance merchandise
  

• Unauthorized returns

Items returned without prior written authorization will not be refunded or returned to sender.

5. Shipping Costs

All shipping charges are non-refundable. If a return is authorized due to our error or a verified defect, we will provide instructions and shipping coverage for the return. In all other cases, the customer is responsible for shipping costs.

6. Risk of Loss

All items purchased from this website are made pursuant to a shipment contract. Risk of loss and title for such items pass to the customer upon our delivery to the carrier.

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If you have any questions about this policy or believe your order qualifies for review, please contact us at support@aromaform.com.