Refund policy
Returns & Refunds
We want the scent to be right. If it isn't, here is exactly how it works.
Your 30 days
You have 30 days from the day your order is delivered to ask for a return.
To be returned, an item must be unused and in its original packaging: a candle that has not been lit, a wick that has not burned, a diffuser still sealed, a spray unopened. Fragrance is a product you cannot un-smell — once an item has been used we are not able to resell it, and we cannot accept it back.
How to start a return
Email support@aromaform.com with your order number and the items you want to send back. We will reply with the return address and instructions within two business days.
Please write to us before sending anything. Items that arrive without an agreed return cannot be processed or refunded.
Who pays for what
- Return shipping is paid by you, unless the item arrived damaged, faulty or wrong.
- Original shipping charges are not refunded.
- There is no restocking fee.
We recommend a tracked service. We can only refund a parcel that reaches us.
Refunds
Once your return arrives and has been checked, we approve the refund and send it back to your original payment method. Expect it within 5–10 business days of the item reaching us. Your bank may take a few days more to show it.
Damaged, faulty or wrong items
This is faster and it costs you nothing.
Email support@aromaform.com within 7 days of delivery with your order number and photographs of the item and the packaging it came in. We will send a replacement or refund you in full. In most cases you will not need to send anything back.
Glass arrives broken sometimes. It is not a problem — just photograph it before you clear it up.
What cannot be returned
- Items that have been used, lit, burned or opened
- Gift cards
- Items bought as clearance or final sale, where that is stated on the product page
Where we ship
We currently ship within the United States only.
Orders that arrive in more than one parcel
An order with several items is sometimes sent in more than one parcel, and the parcels can arrive on different days. You will receive a tracking number for each one, so nothing is missing — it is simply still on its way. Your 30 days are counted from the delivery of each parcel.
Cancelling an order
Write to us as soon as you can and we will stop the order if it has not yet been dispatched. Once a parcel is on its way it has to be handled as a return.
Questions
support@aromaform.com — we answer by email, usually within one business day.